Helpful FAQs

Product Availability

We aim to keep the our tools readily available to meet demand from geotechnical engineers and field professionals. Our inventory is carefully managed to ensure timely fulfillment, with units typically shipping within a few business days. For bulk orders or lead time inquiries, feel free to contact us directly.

Delivery Information

We provide reliable delivery services to ensure your purchase arrives safely and on time. Orders are processed promptly, and we work with trusted couriers to deliver directly to your site or office. For more information on delivery options, schedules, or special requirements, please contact us directly.

Return Policy

At ScalaTech, we stand behind the quality and durability of the our tools. If you're not fully satisfied with your purchase, we’re here to help — with a clear and fair return policy.

Products may be returned for a refund if they have had minimal use and are in resalable condition.

We do not accept returns for tools that show signs of heavy or prolonged use.

Return requests must be made within 30 days of delivery.

Product Warranty

We are committed to supporting our customers with reliable products and responsive service. If you experience any issues, please contact us directly before attempting any repairs or modifications. Our team will assist with troubleshooting, warranty evaluation, and service options as needed.

Important Warranty Conditions:

Tampering with internal components, electronics, or firmware will immediately void the warranty.
The warranty does not cover damage caused by misuse, rough handling, or unauthorised modifications.
Components damaged under normal use may be eligible for free repair or replacement.
Warranty coverage does not extend to wear-and-tear from heavy or improper use.

For warranty support or questions, please get in touch with our team.

Service and Maintenance Recommendation

To ensure the long-term reliability, safety, and accuracy of your ScalaTech equipment, we recommend following these general service and maintenance practices:

General Care

Clean the exterior of the tool after each use using a soft, dry cloth.
Avoid exposure to water, mud, dust, or corrosive substances unless the tool is rated for such environments.
Store the tool in a clean, dry, and temperature-stable environment when not in use.
Use provided cases or covers for added protection during transport and storage.

Routine Inspections

Regularly inspect moving parts, fasteners, and exposed components for wear or damage.
Check for buildup of dirt, dust, or moisture that may affect performance or longevity.
Ensure sensors, display screens, connectors, and interfaces remain clean and functional.
Confirm that power switches, buttons, and mechanical mechanisms operate smoothly and safely.

Battery & Power Management

Use only approved chargers and power accessories.
Charge batteries fully before extended use and avoid overcharging.
Inspect battery housings and contacts regularly for signs of wear or corrosion.

Software & Updates

Check regularly for firmware or software updates to maintain compatibility and performance.
Back up stored data frequently, especially if the tool supports digital storage or export functions.

When to Contact Support

If the tool shows signs of abnormal behaviour, performance issues, or physical damage.
Before attempting any disassembly, internal inspection, or modification.
For warranty or repair inquiries, including replacement of worn or damaged parts.

Important: Tampering with internal electronics, firmware, or structural components may void your warranty. Always contact ScalaTech for service assistance before attempting repairs.

Repair policy

We understand that field equipment can experience wear over time, which is why we offer a dedicated repair service to keep your Automated Scala Penetrometer operating at its best.

Repair Coverage:

Components damaged through normal use are eligible for free repair under warranty.
If you experience issues, please contact us before attempting any repairs or modifications. Our team can guide you through the next steps and evaluate if the repair falls under warranty.

Non-Warranty Repairs:

Damage caused by misuse, rough handling, or neglect is not covered under warranty and may incur repair costs.
In these cases, we will provide a repair quote before any work is carried out.

We aim to complete repairs promptly and use only certified parts to maintain the reliability and accuracy of your equipment.

For repair inquiries or service requests, please reach out to our support team.

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